If there is a download link in your order for a product, but clicking on that link doesn't cause your download to begin, please try these steps to correct the issue.
Please disable any firewall or download accelerator software as well as any pop-up blockers you may have and try your downloads again. If that doesn't help, you may want to try a different web browser. We suggest you try Chrome or FireFox as both browsers seem to work well for most of our customers. Both are free software that do not have any spyware or malicious programming.
If you still can't get them, please let us know what Internet provider/version you are using as well as your operating system/version and we can look for another solution.
For the quickest response, please use the Contact Us link from the bottom of each site page to report any customer issues.